Subscription and refund terms
Intro
These Terms describe how we offer Service subscriptions to users and how users can purchase and manage the subscription.Trial period
We may offer you a free or paid (for a small payment) trial subscription for the Service. Unless you cancel no later than 24 hours before the end of the trial subscription, you will be automatically charged a price indicated on the payment screen for a chosen subscription period.Discount
Occasionally, we may offer users a discount on Service subscriptions. Please note that after the end of the discount period, you will be automatically charged for the total subscription price.Payment
Your subscription payments are processed by third-party payment systems.You gain access to the Service by selecting one of the subscription plans, subscribing to the selected plan and confirming payment by any available payment methods. By signing up, you authorize us to bill you regularly using this payment method for your subscription on a schedule of your choice - weekly, monthly, quarterly, annually, or otherwise.To avoid being charged, please cancel your subscription by contacting us at [email protected] no later than 24 hours before the end of your subscription period.Subscription (renewal)
Your subscription renews automatically at the end of the chosen period (week, months, 3 or 6 months, or otherwise, depending on the option selected by you at the time of purchase) until you cancel it.Subscription (cancellation)
Unless you unsubscribe, you'll be charged at the beginning of each billing cycle according to your subscription terms (for example, weekly, annually, or another period).Important! When you uninstall the app, your subscription won't cancel.Depending on the way you subscribed, you can cancel your subscription in one of the following ways:On the Website:
Contact us by e-mail at [email protected] at least 24 hours before the end of the free trial or the current subscription period.On your Apple device:
1. Go to your Apple ID account settings.2. Tap Subscriptions.
3. Select the subscription you want to cancel.
4. Cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or then-current subscription period.Learn more about how to manage your subscriptions on Apple devices here.
On your Android device:
1. Go to subscriptions in Google Play.2. Select the subscription you want to cancel.
3. Tap Cancel subscription.
4. Follow the instructions.Learn more about how to manage your subscriptions on Google Play here.
Refunds
1. General refund rules
The fees you have paid for the Services are non-refundable, except as otherwise stated in this Policy or required by applicable law.However, we provide you with a money-back guarantee option (the "Money Back Guarantee") if you have complied with the Terms and applicable law.Kindly note that only compliance with the requirements above allows you to receive a refund under the Money Back Guarantee. The Money Back Guarantee does not apply to the following cases:- Personal reasons (you did not like the product, it did not meet your expectations, etc;)- Financial reasons (you did not expect that you would be charged, that the trial version would be converted to a subscription, that the subscription would automatically renew, or that the services would be paid for, etc.).You are eligible to receive a refund if you did not get recognizable changes/results, provided that all of the following conditions are met:- you contact us within 30 days after your initial purchase and before the end of your subscription period;
- you have followed our program:
(i) at least during 6 consecutive days within the first 30 days after the purchase (for monthly and more lengthy subscription periods),
(ii) at least during 4 consecutive days within the first 7 days after the purchase (for weekly subscription periods);
(iii) you can demonstrate that you've followed the program by providing photos of the meals suggested in the plan as a proof/photos of the meals you've prepared based on the suggested plan as a proof.We will review your application and notify you whether your application is approved.Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back Guarantee. Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law.Depending on the jurisdiction in which you are located and/or made the payment for the subscription to the Service, you may be entitled to a refund within a certain period of time from the date of purchase or other additional refund terms (also known as "cooling-off period"). Please check the section "Your refund rights available under applicable laws" for the most common refund terms under the laws of various locales.Request for Refund. To request a refund, users must contact our customer support team and provide relevant information, including the e-mail used for payment, reason for the refund, and any supporting documentation. PAY ATTENTION! THE USER MUST SEND ALL REQUESTS FOR REFUNDS TO THE EMAIL ADDRESS USED TO LOG IN TO THE APP.