REFUND RULES
Last updated: 17.02.2024Users have the right to cancel a Service within 14 days from the date of purchase without providing any reason. This period is commonly known as the "cooling-off period". To initiate a cancellation during this period, you must contact our customer support [email protected].Exceptions to the Cooling-Off Period and nonrefundable cases:
The cooling-off period does not apply in cases where the service has been fully delivered, and the user has expressly consented to this before the cooling-off period expires.Additionally, the cooling-off period does not apply to:- after the end of the cooling-off period;
- If the user's actions can be interpreted as fraud and abuse of the right to refund. For example, making a second request for a refund after the user has already received a refund and agreed to use the service again.
- In case of multiple purchases under the same account of payment system (like PayPal) but under different emails. For example, users can register several accounts on the website under different email addresses, thus abusing the trial period.
- Users can't ask for a refund after the renewal of the full subscription for the second duration;
Refunds for Non-Performance
If the Company fails to provide the Service or cannot fulfill its obligations under the agreement, the user is entitled to a full refund.Refunds for Defective Services
Customers have the right to a refund if the Service they receive is defective or not as described. In such cases, the user should notify the Company as soon as possible, and the Company will endeavor to resolve the issue promptly.Request for Refund
To request a refund, users must contact our customer support team and provide relevant information, including the order number, reason for the refund, and any supporting documentation.Refund Approval
Refunds will be approved at the Company's sole discretion, in compliance with applicable laws and the terms outlined in this Terms.Refund Method
Refunds, if approved, will be processed using the same payment method used for the original purchase unless otherwise agreed upon between the user and the Company.Processing Time
The Company will process refund requests as soon as possible but within 14 days of the receipt of the request. The refund processing time may vary depending on the payment method and refund circumstances.Contact Information
For any questions, concerns, or refund requests related to our Services, users can contact our customer support [email protected]. 